FAQ

PHONE NUMBER

Why isn’t your phone number listed?   In an effort to keep costs low for you, our customers, we attempt to funnel questions and orders through our website/e-mail, but you are always free to contact us at 269-657-4921. 

MINIMUM ORDER FEE

What is this $3 minimum order fee?  For orders costing less than six dollars, we charge a $3 fee to cover the basic cost of shipping these items to you.

SHIPPING CHARGE

Shipping is included in the cost of your order.  We generally ship via USPS Priority Mail or FedEx and most orders deliver in 3 business days, though it can take longer.

EXPEDITED SHIPPING

If you need to guarantee delivery or receive your order in a more timely fashion, you can pay additional money to have this done.  Simply note this desire on your order and provide us with a phone number, or call us during regular business hours at 269-657-4921.

SHIPMENT NOT RECEIVED

We try and provide tracking on most shipments for you to stay informed of your orders progress.  If it has been more than three business days since you ordered, please feel free to contact us for an update on the expected delivery.

WHOLESALE PRICING

We may offer discounts on orders of 5,000 or 10,000 of one item shipping to one location.  Please contact us, and if we are able to reduce the cost of shipping the product to you, then we will pass this savings along to you.

DISCOUNTS

We do not offer discounts as we try to give all customers the best price.  We have built in discounts at the 500 and 1000 level and encourage garden clubs and societies to combine their orders to receive the best price.

WRONG ORDER

We will ask you to send the item back and will resend the new item.  You will be asked to cover the cost of the original shipping charges, and the difference in cost will be factored into your refund/exchange.

PREPRINTED LABELS

We no longer have a laser printer and are not associated with a printer company.  You can generally provide your local copy shop with an electronic file of your plants and have them print on our weather resistant peel & stick labels.

DO SHARPIE'S WORK?

No, they do not hold up well, fading quickly in the sun’s UV rays.  Grease pencils work the best.